Thank you for your order! As soon as we’ve dropped off your package with our carrier, we’ll send you an email with the Track & Trace information. You can use the Track & Trace information to track your package.
Do you have a question about delivery? Feel free to contact us. We’re happy to help!

Ordered Tuesday through Sunday before 4 p.m. = shipped today! 

We ship all orders placed Tuesday through Sunday before 4 p.m. the same day! 

Packages are shipped within the Netherlands and Belgium via DHL or PostNL . 

DHL delivers packages the next day, except on Sundays, when there is no mail delivery. PostNL generally does the same.

Shipping costs

NETHERLANDS & BELGIUM:

• Shipping within the Netherlands & Belgium: FREE on orders of €75 or more. 
• For orders up to €75, shipping to the Netherlands costs €4.95
• For orders up to €75, shipping to Belgium costs €7.95.
• Delivery to a DHL service point in the Netherlands costs €6.95

ABROAD shipment with FEDEX or DHL:

• Germany: €9.95
• Luxembourg: €12.95
• France, Italy, and Monaco: €12.95
• Czech Republik & Poland: €12.95
• Austria, Finland, Ireland, Portugal, Spain, Sweden: €14.95
• Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, and Slovenia: €18.95
• UK & outside EU: no delivery 
• Other countries: Please send an email to vraag@sophiestone.nl to inquire about shipping to your country.

The customer is responsible for the costs of returning goods from abroad.

Payment is quick, easy and safe at Sophie Stone. You can choose from various payment methods and gift cards.

Payment is secure at Sophie Stone. Throughout the webshop we use SSL: Secure Socket Layers. This is an online security system recognizable by the padlock in the address bar. You will also see 'https' instead of 'http' in the URL. This extra "s" stands for "secure. With SSL, all information between you and our shop is encrypted so that it is unreadable to third parties. 

We offer several payment options, including:

• iDeal (NL)
• PayPal
• Credit Card (Visa, Mastercard, American Express)
• Bancontact/MisterCash
• Sofort banking
• Apple Pay & Google Pay
• Fair Fashion Gift Card
• Sustainable Fashion Gift Card
• YourGift gift card
• Webshop Giftcard

iDeal

If you pay via iDEAL, you pay using the internet banking system of your own bank. It uses the same security techniques as online banking and is just as safe. If you have access to internet banking at ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, Regiobank, SNS Bank, Triodos Bank or Van Lanschot, you can pay via iDeal at Sophie Stone.

Paypal
PayPal protects your information with advanced security systems and fraud prevention systems. You can pay directly with Paypal. A Paypal account is linked to a credit card (Visa, Mastercard or American express) or your bank account. 

Credit Card
PayPal protects your information with advanced security and fraud prevention systems. You can pay directly with Paypal. A Paypal account is linked to a credit card (Visa, Mastercard or American Express) or your bank account. 

Bancontact/Mister Cash
Bancontact is de meest populaire betaalmethode in België. Gebruikers beschikken over een fysieke kaart die gekoppeld is aan tegoed op een Belgische bankrekening. Alle grote Belgische banken zijn aangesloten en maken betalingen via Bancontact mogelijk. Betalingen zijn gegarandeerd en direct bevestigd. Bovendien zijn betalingen via Bancontact altijd 3D-secure beveiligd.

SOFORT banking
SOFORT Banking is een betaalmethode die beschikbaar is in 9 Europese landen en is zeer populair in Duitsland. In tegenstelling tot een normale overboeking hoeft de klant de betaling alleen te verifiëren, net als bij iDEAL bijvoorbeeld. Veiligheid staat natuurlijk voorop als het gaat om de verwerking van betalingen. Het systeem van SOFORT is beveiligd volgens de veiligheidseisen voor banken. 

Google Pay & Apple Pay

Google Pay or Apple Pay allow you to pay directly and quickly with your saved standard data. Just click on the icons under your shopping cart and you're done. 

Sustainable Fashion Gift Card

Did you receive a Sustainable Fashion Giftcard as a gift? Then you can use it to pay at Sophie Stone. During checkout, select Sustainable Fashion Giftcard as payment method and enter the card number and pincode of the gift card. Then click 'redeem gift card' and the order will be completed. You can pay a maximum of €50 per order with the SFG (this is a statutory maximum). Do you have a gift card with a higher amount? Then you can spend it on several separate orders.

Sophie Stone Discount Code
You can use a discount code to get a discount on the amount of your total order. Depending on the discount code, the discount is based on a fixed amount or a percentage. A discount code is valid once and loses its value after finalizing an order.

It is not possible to pay by giro or transfer the money.

You can pay with the Fair Fashion Giftcard and a Sophie Stone voucher with us.

Sustainable Fashion Gift Card

Did you receive a Sustainable Fashion Giftcard as a gift? Then you can use it to pay at Sophie Stone. To do so, first select gift cards during checkout and then you can choose the Sustainable Fashion Giftcard in the next screen . You then enter the card number and PIN of the gift card. Then click on 'redeem gift card' and the order will be completed. You can pay up to €50 per order with the SFG (this is a statutory maximum). Do you have a gift card with a higher amount? Then you can spend it on several separate orders.

Sophie Stone gift certificate

Do you have a Sophie Stone gift certificate? Then you can spend it both in-store and online. Enter the gift code in the 'Discount code or gift code' field during the last step of the checkout process. 

Is the item you wanted out of stock? Select your size in the product and press the button 'Mail me when my size is available again'. If the item comes back in stock in your size, you will automatically receive an email and you can still order it.

Returns

Is the item still not quite what you had in mind? Then you can return the item to us within 14 days of receiving your package. 

The condition is that the item is unworn. Tights, underpants and make-up products cannot be returned if the packaging has been opened for hygienic reasons. 

Returns can be made as follows:

1. Register your return through the return portal. 
2. Next, send the items back to us along with thepacking slip.

We must receive the return shipment within 14 calendar days.

Are you in Utrecht? You can also return your order to our store at Steenweg 11, Utrecht. We are open from Tuesday - Saturday from 10.30-18.00h and on Sunday from 12.00-17.00h. We are closed on Mondays.

Would you like to exchange the items you ordered for a different size? If so, you can do this through our returns portal.

Want to exchange the item you ordered for different color or a completely different item? Then you can register your order return through our returns portal and place a new order for the other item. 

You can also exchange in our store in Utrecht.

Tights, underpants and makeup products cannot be returned if the packaging has been opened for hygienic reasons. 

General conditions for returns are that the item is unworn and unused. You may of course try on the item at home. If you are trying on swimwear, we ask that you put it over your own underwear.

You can return items from different orders in the same box. You then only need to register 1 order in the returns portal (and pay return costs only once). We do ask you to put the packing slips of both orders in the box.

Yes, you can. You can also request a return for your in-store purchase through our returns portal. The portal explains the steps you need to follow to do this.

Yes you can. If you put a bill in your package with the order number of your order (you'll find it in your order confirmation email), we'll figure it out!

Yes, you can choose the option 'pick up in store' during checkout of your online order. You then pay no shipping costs and can pick up your order at your convenience in our store in Utrecht center (Steenweg 11).

Yes, you can also return or exchange your return to our store. You do not need to register your return in advance and you do not pay shipping costs.

You can find our store at Steenweg 11 in Utrecht center. This is a 5-minute walk from the train station. Coming by car? Then you can park in the Springweg parking garage.

Monday: closed
Tuesday through Friday: 10:30 a.m. - 6 p.m.
Saturday: 10:30 a.m. - 6 p.m.
Sunday: 12 - 5 p.m.

Yes, everything you see in our webshop is also available in the store. For all items you can see per size how many pieces are still in stock.

That's too bad! We'd be happy to help you fix this. If you send us an email at vraag@sophiestone.nl—perhaps with a photo of the problem—or stop by our store, we'll work it out together. You can also submit a repair request through our repair platform , MENDED.

Absolutely! We work with the best tailor in Utrecht. Please stop by our store so we can pin out the garment for you. The tailor will pick it up from us, and within a week, you can pick it up from us again, altered, shortened, or repaired. You can also handle the entire process yourself and book a repair online through our repair partner, MENDED.

You can contact us by emailing vraag@sophiestone.nl, chatting or calling 030-8779959 on Tuesdays to Saturdays from 10:30am-6:00pm and Sundays from 12:00pm-17:00pm. 

Chat: via the cloud icon at the bottom right of the page  

Email: vraag@sophiestone.nl Or via the contact form below